Returns and support

Refunds and Returns Policy

Need help with a return or refund? Start with your Amazon order record, mattress details, and reason for return. Return eligibility and refund timing may depend on the original purchase channel, order record, product condition, and marketplace policy.

Contact SupportView FAQ

Before You Start

  • Amazon Order number or marketplace order ID
  • Mattress model and mattress size
  • Reason for return or refund request
  • Photos if the product arrived damaged or defective

Common Return Situations

  • The wrong item or size arrived.
  • The product appears damaged on arrival.
  • The mattress does not match confirmed order details.
  • You need help understanding the Amazon return process.

How Returns Are Reviewed

Return eligibility depends on where the mattress was purchased and the terms shown at purchase. For Amazon orders, the Amazon order page and marketplace return flow may be the starting point.

Refund Timing

Approved refunds are normally returned through the original payment channel or marketplace order flow. Processing times can vary by marketplace, payment provider, bank, or card issuer.

How to Get Return Help

Step 1

Check your order

Open your Amazon order page and confirm the order number, purchase date, model, and size.

Step 2

Prepare details

Keep photos, packaging details, and a short explanation ready if the item arrived damaged or incorrect.

Step 3

Contact support

Email MOOA support or use the contact page so our team can review the purchase record and advise the next step.

This page does not create a separate trial period, refund promise, or warranty term beyond the terms shown at purchase. Please keep packaging and product components until Amazon or MOOA support confirms the next step.

Frequently Asked Questions

Can I return a mattress purchased on Amazon?

Start from your Amazon order page. If you need help confirming the next step, contact MOOA support with your Amazon Order number, mattress model, and mattress size.

What information should I include for return help?

Please include your full name, Amazon Order number, mattress model, mattress size, reason for return, and photos if there is damage or a defect.

Do I need to keep the packaging?

Please do not discard packaging or product components until Amazon or MOOA support confirms the next step.

How long does a refund take?

Refund timing depends on the marketplace, payment method, bank, or card issuer.

Can MOOA guarantee a fixed trial period?

Return windows and refund terms depend on the original purchase channel and the terms shown at purchase.